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Customer Service Rep

Customer Service Rep
Edmonton, AB, CA

The Opportunity
 
Clean Harbors is looking for an experienced, Environmental Customer Service Representative who is passionate about giving superior customer service.

Why work for Clean Harbors?

  • Health and Safety is our #1 priority and we live it 3-6-5!
  • Competitive wages
  • Comprehensive health benefits coverage after 30 days of full-time employment
  • Group RRSP with company matching component
  • Opportunities for growth and development for all the stages of your career
  • Generous paid time off, company paid training and tuition reimbursement
  • Positive and safe work environments

 
Key Responsibilities: 

  • Ensures Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times;
    • Work closely with Customers (current and prospective), Sales Team, Billing Department, Audit, Collections, Various Internal/External Disposal Facilities across North America, Dispatch, Field Staff, Internal Divisions, Vendors, and various other member of the company; to resolve problems, answer requests and provide support; in a timely manner;
    • Review and interpret Analytical Results, Safety Data Sheets (SDS’s) and/or customer knowledge to determine the best course of action for containment, cleanup and disposal options;
    • Provided support during scheduled jobs by setting up sales orders, waste profiles, booking loads into various disposal facilities, working with dispatch to ensure proper equipment is onsite when needed and answering Customer’s questions.
    • Work with the billing team and branch to ensure accurate invoicing of work at end of job completion.
    • Work closely with Customers, Vendors and Internal Groups to resolve any issues that may arise during the various stages of work. This includes, but is not limited to; invoice disputes, account payable/receivable problems, waste tracking issues, off-spec waste resolutions, pricing issues, and scheduling issues.
    • Setup new customer accounts;
    • Assist Customers and Sales Team with providing accurate pricing quotations.
    • Strong interpersonal skills, including the ability to build rapport and connections with customers;  

What does it take to work for Clean Harbors?

  • Bachelor's required. BS/BA in Business or Environmental Science preferred
  • 3+ years Customer Service experience
  • Strong Customer Service Skills
  • Strong written and verbal communications skills
  • Demonstrates strong leadership skills
  • Ability to train and mentor employees
  • Ability to work in and promote a team environment
  • Proficient in Windows Office based applications
  • Bachelor's required. BS/BA in Business or Environmental Science preferred
  • 3+ years Customer Service experience
  • Strong Customer Service Skills
  • Strong written and verbal communications skills
  • Demonstrates strong leadership skills
  • Ability to train and mentor employees
  • Ability to work in and promote a team environment
  • Proficient in Windows Office based applications
  • Bachelor's required. BS/BA in Business or Environmental Science preferred
  • 3+ years Customer Service experience
  • Strong Customer Service Skills
  • Strong written and verbal communications skills
  • Demonstrates strong leadership skills
  • Ability to train and mentor employees
  • Ability to work in and promote a team environment
  • Proficient in Windows Office based applications
  • Bachelor's required. BS/BA in Business or Environmental Science preferred High School Diploma required.High School Diploma required. Degree or Diploma in Environmental or Science is preferred;
  • 2+ years related work experience;
  • Must have exceptional Customer Service Skills;
  • Good time management and organizational skills;
  • Strong verbal and written communication skills;
  • Ability to work independently and with a team;
  • TDG, WHIMIS and Provincial Regulations a strong asset, but not mandatory;
  • Computer literacy and proficiency, including Windows Office based applications;
  • Proficient in Windows Office based applicationsDetail-oriented;

Join our team today!  To learn more about our company, and to apply online for this exciting opportunity, visit us at www.cleanharbors.com/careers

Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico.  Everywhere industry meets environment, Clean Harbors is one-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.

We thank all those interested in joining the Clean Harbors team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role.

Clean Harbors is a Military & Veteran friendly company.

*CH
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